Privacy Policy

Your privacy is very important to us. This notice describes how Print Experts handles information supplied through the website. By visiting the website, you accept the practices described in this notice.

Personal information

Information we collect from customers helps us respond to enquiries, personalise and improve your experience, prepare print work and communicate with you about your request. We only collect personal information when you knowingly provide it through an enquiry, email, phone conversation or other direct interaction.

Information we record

We receive and store information you enter on the website or give us in another way. You can choose not to provide certain information, although we may then be unable to respond fully to your request. We may also receive certain technical information when you interact with the website, including cookie-related information.

Cookies

The website may use cookies to enhance the user experience, keep basic session information and support website operation. Your browser may allow you to refuse cookies or alert you when cookies are being sent. Some website features may not function properly if cookies are disabled.

Sharing information

Print Experts does not use personal information for a purpose unrelated to the enquiry or service for which it was supplied. We do not disclose client or prospective-client information to third parties without consent, except where disclosure is required to operate the requested service or by law.

Printing errors, transport damage and returns

Queries about printing or finishing errors and transport damage should be made within five working days of receiving the goods. Where we confirm a printing or finishing error, we will take steps to rectify or reprint the job. Faulty goods may need to be returned before a reprint. Where a problem results from incorrect artwork, the client may be responsible for reprinting and associated costs. Clients are responsible for checking proofs, including images, text and grammatical errors.

Changes and acceptance

Print Experts Pty Ltd may update this policy from time to time. Please check this page periodically for changes. Continued use of the website after changes are posted indicates acceptance of the updated policy.